Duration: 2 days

Start: 9:00 am

End: 4:00 pm

Participants’ no: Min 10 – Max 14

Language: Albanian /English

Training Introduction:

How do collection efforts benefit the company as a whole and what is the role of the collector?

Being in daily contact with the client, the cashier / seller has a direct impact on the successful cooperation with the client. For this reason, cash collection not only reduces the number of unpaid accounts, but also increases the success of the company by contributing in building and strengthening relationships with clients.

“Excellence in Collections” is a highly interactive finance course, that aims at creating awareness and providing practical information on how to effectively and efficiently collect outstanding receivables. Collectors are constantly encouraged to adapt their behavior while focusing on a structured approach to achieve better results in debt collection.

The following topics will be covered:

• Collection awareness and collection targets;
• The treatment plan; (case study.)
• Dunning, call list and credit stop;
• Call and chase procedure;
• Notification and follow-up procedure.
• Telephone techniques.
• Call Behavior and "how to stay assertive."
• Basic negotiation, action plan.

Target group:

• Excellence in Collections is suitable for Finance people, Money/Loan Collectors and B2B Sales.

Your benefits:

• You will understand the importance of collection effectiveness to the profitability of the company;
• You will learn different collection techniques;
• You will gain knowledge and skills in collecting outstanding receivables in an effective and structured manner.