Participant fee:
Participants’ nr:       

2 days
9:00 am
5:00 pm
Contact us
Min 12 – Max 20
Erald Pashaj or Dalina Gjiçali
Albanian or English
To be decided

Training introduction:

Do you have bullies, martyrs, narcissists, passives, aggressive, persistent fault-finders, calms, chatterers, complainers, dictators, persecutors, victims and rescuers,in YOUR work environment?
- Then you must ask for this training. We will tell you how to deal with each of the above.

The following topics will be covered:

  • Introduction.
  • The bully.
  • The martyr & over-zealous.
  • The narcissist.
  • The passive-aggressive.
  • Clams & chatters.
  • Moaners & complainers.
  • The power mad, control freak & dictator.
  • Persecutor, victim & rescuer.
  • The persistent fault-finder.
  • Managing problem behaviour.

Target group:

  • This course is for everyone in a company but we strongly suggest it for managers, supervisors, team leaders and key people that have an impact on people.

Your benefits:

  • You will be able to deal with difficult situations;
  • You will be able to neutralize bad behaviour;
  • You will be able to disconnect yourself from bad behaviours;
  • You will be able to turn bad behaviour into something manageable.